Kenny Parsons

Business | Technology | Development



Solving problems through creative technology development.

About Me

I am passionate about solving problems and getting things from "to-do" to "done." Currently, I hold several technical certifications from Cisco, Palo Alto, and Splunk. As a Certified Scrum Master and agilist, my goal is to help architect, engineer, and deliver solutions better, faster, and stronger than ever.

Certifications

  • CCNA
  • CCENT
  • Microsoft Certified Azure Fundamentals
  • PCNSE (Palo Alto Certified Network Security Engineer)
  • Palo Alto Accredited Sales Executive
  • Palo Alto Accredited Systems Engineer
  • Certified Scrum Master

Areas of Experience

4 Years

Scrum Master

7 Years

Solutions Development

5 Years

Project Management

8 Years

Advanced Excel Skills

8 Years

Operations Management

4 Years

Container Orchestration

Top Skills

  • Linux Server Administration
  • Enterprise Virtualization
  • IP Networking and Routing
  • Container Deployment and Orchestration
  • Agile Methodology and Practice
  • Solutions Consulting and Development
  • Execution and quality-driven personality
  • Operational Development (DevOps)
  • System and process analysis

Work History

System Engineer - Site Reliablility Engineer

Squiz, Inc
2021 - Present
Dallas, TX
  • Provide technical leadership for projects among cross-functional agile teams, including customer stakeholders, product management, developers, and support engineers).
  • Execute the design, analysis, and evaluation of projects using best practices and customer requirements, while adhering to business processes, standards, and procedures.
  • Define and document system configurations.
  • Plan and execute customer migrations, upgrades, and installations
  • Solves technical problems our customers have with their existing systems, including but not limited to
    • Patching of Server Portfolio
    • Addressing monitoring alerts (ThousandEyes, Nagios, and CSHR)
    • Applying automation tooling at all times to all ASE activities (Puppet, Ansible, Git, SVN)
    • Responding to P1 events and Service Requests as required within agreed SLAs and OLAs
  • Completes tasks associated with project work where ASE skills are required.

Project Manager, Scrum Master

Set Solutions
2018 - 2021
Plano, TX
  • Responsible for conducting meetings with clients to determine project intent, requirements, and scope; translating technical specifications into detailed product requirements for the customers and stakeholders; and determining the project schedule, which includes the sequence of all installation and technical activities.
  • Coordinates the execution of deliverables as defined by customer contracts and scope of work.
  • Manages the technical resources used in each project, including in-house engineers, vendor-provided services, and third-party contractors.
  • Pro-actively work with sales to coordinate and plan the project delivery.
  • Responsible for overall project governance, health, reporting, and on-time delivery.
  • Consults and Assists the Director of Professional Services with PMO practice improvements and automation, resulting in better project health and delivery.
  • Coaches and supports agile teams in house and with Fortune 500 customers.

Senior Project Manager

SpectrumVoIP
2017 - 2018
Plano, TX
  • Responsible for conducting meetings with clients to determine project intent, requirements, and scope; translating technical specifications into detailed product requirements for the customers and stakeholders; and determining the project schedule, which includes the sequence of all installation and technical activities.
  • Created innovative and intuitive company software such as a data workflow and management tool, which increased efficiency and information accuracy. This tool is currently in use by nearly half of the department and has drastically improved individual effectiveness.
  • Implemented new workflows that consolidated, standardized, and improved the company processes and information, most of which were adopted by the COO in a collaborative effort and were issued in the SOP.
  • Supported cross-functional teams to achieve successful on-boarding, installation, and implementation of new customer telecom equipment.

Director of Technology Development

WM Martin Transport
2016 - 2017
Pensacola, FL
  • Responsible for overseeing the planning, production, and implementation of new business technologies and processes that improved work efficiency, employee visibility, and vendor interactions.
  • Directed all phases of the SDLC of a new program for their business. This program connected to web APIs with the function of automated posting and intelligent order management. Still in use today, it eliminated 4 full-time positions, allowing them to refocus employee efforts to production, saving the company in excess of $150,000 per year in wages, as well as boosting work efficiency.
  • Directed the research, planning, implementation, and user testing/training of new business apps, procedures, and infrastructure, such as B2B software, in-house software, and telecom software and hardware.
  • Advised the owner/CEO on the business's direction and future, as it related to our technology involvement and improvement in the transportation industry

IT Network Administrator

Payday HR
2015 - 2016
Pensacola, FL
  • Provided IT support to all personnel by diagnosing system hardware and software problems, installing software, repairing hardware, and resolving technical issues and tickets.
  • Documented all server and network processes and procedures. These procedures became the SOP for the department.
  • Kept up-to-date on new developments for computer and network upgrades and patches
  • Supported the business owners in network infrastructure upgrades and repairs

Customer Service Representative

A Beka Book, Inc
2011 - 2015
Pensacola, FL
  • Lead 2 teams in the department to track and remediate customer issues due to a new CMS deployment
  • Developed and assisted in written, verbal, and electronic communication campaigns
  • Constructed several Visual Basic computer macros to assist various departments
  • Maintained customer accounts with detailed records and ordering analysis